What we keep, and for how long.

What this site collects

Nothing on its own. There is no account, no tracking pixel, and no form that stores what you type. The self-checks on this site (the checkpoints you mark and the 60-second growth check on the homepage, and the Backup health check) run entirely in your browser: your answers are not sent anywhere, and are passed to the contact form in the same browser tab only if you click through to it. When you send the contact form (a free review, AI, cloud, Call Leak Audit or other request), Web3Forms (a form delivery service) passes it to our inbox and does not keep a copy for us; we keep it only as an email, only to reply to you. The “continue in text” option builds a text message on your device instead, sent by you. Our host, Cloudflare, records ordinary technical request data (IP address, browser, pages requested) to serve the site and defend it, and we use Cloudflare Web Analytics, which counts page views without cookies or cross-site tracking.

The free Call Leak Check

The self-serve check at check.thecallsmith.com is a separate page with its own privacy notice and terms, which you accept before it runs. The business-name boxes on this site (on the homepage, pricing and website examples pages) only open that page in a new tab with the name you typed filled in; the check runs after you accept its terms there. It reads your Google listing and website to build your report and stores none of that. If you choose to unlock the full report with a business email or phone number, it keeps that contact, the business name you typed and our own conclusions for up to 90 days so the Callsmith team can contact you once about your report. Its notice explains all of it in full.

What you send us

When you request a free review or a Call Leak Audit, describe a problem for an AI or cloud project, book a call, call, text, or email, we receive what you sent: your business name, city, phone number or email address, and anything you wrote. We use it to look at how inquiries reach you, reply to you about your request, and, if you hire us, to do the work. We don’t sell it, share it with advertisers, or add you to a list.

Texting

We text prospects one at a time, by hand, only at the number they gave us (or their published business number, if that’s the one they asked us to use), and only about the request they made. Reply STOP to any text from us and we won’t text you again. For clients on Protect, Grow, or Text-Back, the text-back service sends one message from the client’s own number to a caller who just called that client, with opt-out in the first line; STOP is honored instantly and no follow-up sequences are sent. Standard messaging rates may apply.

How long we keep it

Audit, review, AI and cloud requests that don’t become clients are deleted 90 days after the last contact. Client records are kept for the length of the engagement plus 90 days, then deleted, except invoices and agreements we’re required to keep for tax and legal reasons. A client’s customers’ phone numbers belong to the client; text-back logs are purged after 90 days.

Third parties

Calendly (booking), Google Workspace (email), Web3Forms (request delivery), Cloudflare (hosting and analytics), and, for clients, Twilio (the text-back number) and Stripe (payments) each process information under their own policies. We give each one only what it needs to do its job. Any tool or cloud service set up for you under an AI or cloud project is in your own account, under that provider’s policy, and named in your written scope. During cloud work we access your files only to move or protect them, and keep no copies after handover.

Your rights and how to reach us

Ask us what we have on you, ask us to correct it, or ask us to delete it, and we’ll do it within 14 days. Email [email protected] or text (983) 777-9327. Callsmith LLC, Denver, Colorado.